Shipping & Returns

The shipment of your package

From the moment of order fulfillment, packages are generally delivered within 3 working days throughout Italy and 4 working days for the islands. The courier to whom the packages are entrusted is Essemme Servizi S.r.l. and I.P.S. Italia. You can check the progress of your order by accessing the site in your reserved area.


Shipping costs include handling and packaging charges and transport costs. We advise you to group your items in a single order.


It is not possible for us to group two separate orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special care is taken in case of fragile items.


The boxes have suitably large dimensions and your items are well protected.

Kind regards

The NEO Team

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